One all-in per-minute rate that includes transcription, reasoning, voice, telephony and compliance - plus a platform tier that matches how your organisation deploys. No top-ups, no coupons, no surprise provider passthroughs.
Prove it on one queue. Production-grade from day one - same guardrails, same console.
For live queues in production. Committed minutes buy the rate down; overage at the same unit price - never punitive.
Banks, insurers, government. Deployed in your VPC or on-prem, with your keys and your models where policy requires.
Developer-toy platforms price like prepaid phones. Infrastructure prices like infrastructure.
| What it costs you | VoiceKernel | Credit-based platforms |
|---|---|---|
| Pricing unit | One all-in $/min - STT, LLM, TTS, telephony, compliance included | Platform fee + separate passthrough for each provider, per call |
| How you pay | Monthly invoice, PO, cost-allocation tags to your FinOps warehouse | Credit card top-ups; service stops when credits hit zero |
| What happens at the cap | ✓ Budget alert at 80% - calls never drop; overage at the same unit rate | ✗ Balance exhausted mid-campaign = dead line |
| Multi-agent calls | ✓ Compliance listener and intel agent included in the minute | Each additional model call billed separately, if supported at all |
| Forecastability | Committed rate locked for the term; per-queue forecasts in console | Rates move with each upstream provider's pricing |
| Cost per resolved call | Tracked natively - typical $0.35-0.60 vs $5-8 human blended | Assemble it yourself from logs |
Everything a production call consumes: transcription, reasoning-model inference, voice synthesis, telephony carriage (standard AU inbound/outbound), the listener and learner agents, redaction, recording, storage within your retention policy, and the console. The only extras are premium telephony routes (international, toll-free at carrier cost) and BYOK models you bill directly.
You commit to a monthly minute floor for the contract term; the rate steps down with volume. Unused minutes roll forward one month. Overage is charged at your committed unit rate - growth is never penalised.
Connected time only, metered per second after the first 10 seconds. Unanswered outbound dials, voicemail detections under 5 seconds, and platform-fault calls are free.
Most pilots run one queue at 3-8k minutes for 4-6 weeks: roughly $300-700 in usage on Launch, no platform fee. You'll have containment, CSAT and cost-per-resolved-call numbers before you sign anything annual.
Enterprise adds a platform fee for the dedicated control plane plus your committed usage; model inference you bring (BYOK) is billed by your provider directly. We'll model it against your call volumes in the first sales call.
Send us last quarter's call counts and handle times - we'll return a modelled bill and a cost-per-resolved-call forecast within two business days.