A customer service professional on a phone call in a modern office
Voice infrastructure for regulated enterprise

Every call answered.
Every answer grounded.

Open source, MIT licensed, self-hosted. Intelligent, compliant voice agents on your lines - speaking from your organisation's own knowledge, audited word by word. Hear it yourself, right now.

Mic permission needed · nothing retained 418ms typical response · en-AU
Agent

You've reached the card disputes team. I can flag a transaction and sort a replacement card right now - what's happened?
⌕ grounded · Card Disputes Policy v3.2

BankingInsuranceSuperannuationUtilitiesGovernmentPCI-safe · in-stream redaction
Not a bot builder

Your team stays on the bridge.

Supervisors watch every live call, whisper to the agent mid-conversation, or take over instantly. A silent compliance agent rides along on every line - redacting card numbers in-stream and forcing a human handoff the moment a vulnerable customer needs one.

  • Three agents per call - one speaks, one enforces compliance, one turns the call into structured intelligence.
  • Grounded answers only - amounts and timelines carry citations to your policy documents, or the agent defers.
  • Whisper & takeover - live human control on any call, one click from the console.
A contact centre supervisor reviewing live calls on screen
LIVE · call_9f2c · disputes
Comply: PAN detected → masked in transcript, audio scrubbed. Sentiment +0.6 ↗ · no escalation triggers.

0.0s

Speed to answer - queue abandonment down 91% in typical deployments*

73%

Routine calls contained end-to-end without a human*

$0.41

Cost per resolved call, vs $6.80 human blended*

100%

Of answers auditable - transcript, reasoning log and citation chain on every call

* Illustrative targets; results depend on call mix and knowledge coverage.

Server infrastructure in a data centre
DEPLOYMENT · au-syd · in-VPC
Region-locked processing · BYOK models · sovereign in-VPC voice fallback · SOC 2 · ISO 27001 · IRAP-assessed.
Built for the sign-off

Pass the risk review before you book it.

Voice AI stalls in enterprise at the security questionnaire, not the demo. VoiceKernel deploys inside your VPC, pins every byte to your region, and keeps a reasoning log a regulator can read.

  • Data residency - audio, transcripts and inference never leave your jurisdiction.
  • Right-to-erasure in one API call - purge a caller across every store, receipts issued.
  • Eval gates on deploys - a failing compliance test blocks production, and no single admin can waive it.

Bring us your hardest queue.

A 30-minute technical demo on your own use case - bring a policy document and hear a grounded agent answer from it, live.

Book a technical demo Start with the API